Forum Discussion
Solved
Unable to hear caller from call queue and auto attendant
Hi everyone, We are trying to set up an auto attendant that will work at specific hours a day during those hours will transfer the call to a call queue where there are multiple representatives wa...
RahamimL Your SBC should be configured as per the manufacturers guidance for integration with Teams, then should then allow all the required features for calls to be redirected. It's relatively common in a case like you describe for a step to have been missed in the SBC config that preventing the redirection happening correctly.
I figured as much, to make sure I understand, if I want a call to be redirected from AA to CQ and the ability for the agents and the caller to talk to each other, the line should be configured by the SBC to allow such redirection?
Thanks for this, Rahamim.
Thanks for this, Rahamim.
RahamimL Your SBC should be configured as per the manufacturers guidance for integration with Teams, then should then allow all the required features for calls to be redirected. It's relatively common in a case like you describe for a step to have been missed in the SBC config that preventing the redirection happening correctly.