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CelineV's avatar
CelineV
Copper Contributor
Feb 28, 2022

Unable to connect on Teams (blank interface)

Hello, 

 

I deleted Teams and re-uploaded it on my Mac. Ever since, i can't connect to any of my session. When i open Teams, it asks me on what session i want to connect and opens another window for the password (normally) but that one is fully white. And i lose control of the application. I can only force Teams to shut down and that it. 

I tried deleting the information  of Microsoft on my computer and re-upload the all thing but that doesn't work.

I tried connecting on a new session but doesn't work either.

 

I can still connect on the web but not on the app

 

What can i do ?

1 Reply

  • John Roth's avatar
    John Roth
    Copper Contributor
    Microsoft had updated their client and since then this error has occurred. We have many Mac's and so far we have seen this on 5 of them with this problem. Reinstalling the app doesn't help. Not sure what change they made to the app, but it broken now.

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