Forum Discussion

Copper Contributor

Oct 30, 2019

Unable to assign Phone Number to Resource Account - Unable to find phone numbers

I have been tasked with setting up Teams Calling throughout my organization. At the moment I am trying to set up an Auto Attendant, and attach a Phone Number to a Resource Account. I have been se...

MCT

Oct 30, 2019

Hi Lhahn676,

the resource account should have a Phone System Virtual User license or a regular Phone System license. A calling plan license is not required for the resource account because the users behind will licensed with calling plans (users in the call queue/auto attendant).

Do you have a toll or toll-free service number for the resource account?

You cannot assign a user number to resource account.

https://docs.microsoft.com/de-de/microsoftteams/manage-resource-accounts#create-a-resource-account-in-microsoft-teams-admin-center

Lhahn676

Copper Contributor

Oct 30, 2019

Erik365Online

So it turns out it was a permissions problem. I have Teams Communication Admin, and Teams Service Admin, but neither of those allowed me to assign the number.

My Orgs global admin was able to do it for me; however, now we are unsure as to which role is required!

Thanks for your suggestions!