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Unable to assign a Teams Phone number to a brand new user account (Error: we can't save changes)
Hi folks, I'm facing an issue where I can't assign a Teams phone number (Canadian number issued by Microsoft) to a newly provisioned user via UI or PowerShell. The user was provisioned couple of...
- Update ----------
Apparently this had to be escalated to Microsoft support and then to the engineering team internally. After 2-3 days, the number got assigned from the backend. The rootcause is still unknown and I am waiting to hear back.
Hope this will help someone out there one day.
Update ----------
Apparently this had to be escalated to Microsoft support and then to the engineering team internally. After 2-3 days, the number got assigned from the backend. The rootcause is still unknown and I am waiting to hear back.
Hope this will help someone out there one day.
Apparently this had to be escalated to Microsoft support and then to the engineering team internally. After 2-3 days, the number got assigned from the backend. The rootcause is still unknown and I am waiting to hear back.
Hope this will help someone out there one day.
I want to add one more thing... I worked with Microsoft Support when I ran into this problem. They stated that I should be careful that when I create a resource account and assign it a phone number, I should wait about 24 hours to allow this to propagate through some backend systems before attempting to add the resource account to an auto attendant (for example).
I found this to be true when I remove a phone number from a user, too... I have to wait a while before I can reassign that phone number to another user. At least, this was true for phone numbers that are set as Voice App types and while I moved the phone number around between resource accounts.
I am just saying, a bit of patience may be necessary.
I found this to be true when I remove a phone number from a user, too... I have to wait a while before I can reassign that phone number to another user. At least, this was true for phone numbers that are set as Voice App types and while I moved the phone number around between resource accounts.
I am just saying, a bit of patience may be necessary.