Forum Discussion
Unable to assign a Teams Phone number to a brand new user account (Error: we can't save changes)
- Update ----------
Apparently this had to be escalated to Microsoft support and then to the engineering team internally. After 2-3 days, the number got assigned from the backend. The rootcause is still unknown and I am waiting to hear back.
Hope this will help someone out there one day.
Apparently this had to be escalated to Microsoft support and then to the engineering team internally. After 2-3 days, the number got assigned from the backend. The rootcause is still unknown and I am waiting to hear back.
Hope this will help someone out there one day.
manojviduranga and anyone else interested - I had a very similar situation. This with the most recent updates to the MicrosoftTeams PS Module.
Let me start with this: We use Direct Routing
I have an existing user who simply moved to another geo-location and wanted her Teams phone number to reflect the local area. Easy, right? remove one and add a different one? Usually very simple.
What I tried to assign was a number vacated by a terminated employee, but Teams PowerShell kept telling me the "number is already assigned to another user", yet if I filtered users in the Teams admin center by phone number, it was NOT in use by anyone else, and PowerShell kept telling me "invalid user account"
What I ended up doing was not necessarily a good solution, but it did work. I had to re-enable the terminated employee's AD account and allow it to sync. THEN I was able to remove the LineURI from the terminated user account, and assign it to its new owner.
This has never been the case until now/latest Teams PS Module. I frequently re-issue phone numbers from termed employees to new hires without any trouble at all. I don't think enabling a terminated user's AD account is a very secure way to get things done...hopefully this gets fixed.
Hope this helps anyone else having weird issues with Teams PS lately.