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Unable to assign a Teams Phone number to a brand new user account (Error: we can't save changes)
Hi folks, I'm facing an issue where I can't assign a Teams phone number (Canadian number issued by Microsoft) to a newly provisioned user via UI or PowerShell. The user was provisioned couple of...
- Update ----------
Apparently this had to be escalated to Microsoft support and then to the engineering team internally. After 2-3 days, the number got assigned from the backend. The rootcause is still unknown and I am waiting to hear back.
Hope this will help someone out there one day.
Update ---
I also tried the following alternatives but none was effective. The issue remained intact
Try to get rid of the stale entries in the Phone number field using the command below:
Set-CsPhoneNumberAssignment -Identity "upngoeshere" -PhoneNumber ""
Then try to assign again
Set-CsPhoneNumberAssignment -Identity "upngoeshere" -PhoneNumber "+16*********"
Disabled and enabled hostedvoicemail and enterprisevoice features for the user with no luck either
set-csuser -identity "upngoeshere" -hostedvoicemail $false -enterprisevoiceenabled $false
set-csuser -identity "upngoeshere" -hostedvoicemail $true -enterprisevoiceenabled $true
I also tried the following alternatives but none was effective. The issue remained intact
Try to get rid of the stale entries in the Phone number field using the command below:
Set-CsPhoneNumberAssignment -Identity "upngoeshere" -PhoneNumber ""
Then try to assign again
Set-CsPhoneNumberAssignment -Identity "upngoeshere" -PhoneNumber "+16*********"
Disabled and enabled hostedvoicemail and enterprisevoice features for the user with no luck either
set-csuser -identity "upngoeshere" -hostedvoicemail $false -enterprisevoiceenabled $false
set-csuser -identity "upngoeshere" -hostedvoicemail $true -enterprisevoiceenabled $true