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StevieG_01's avatar
StevieG_01
Copper Contributor
Jun 02, 2020

Trouble logging into Teams

Hi

 

I recently purchased Office 365 (Family) and have been trying to sign up for Teams, I have even just spent 90 minutes in chat, who has suggested I post here.  Everytime I click on sign up for free, I enter my email address, it then asks me for my password and then says it looks like a school account and directs me to the Education plan.  This is wrong as its a personal account.  Can you please help?  In the last 3 weeks I have sent to emails to Microsoft Teams, without a reply and chatted to someone twice!!

 

Thanks 

Steve

microsoft teams

6 Replies

  • Allan_Clarke's avatar
    Allan_Clarke
    Iron Contributor
    Jun 03, 2020

    StevieG_01 - If you're trying to use the free version then you need to choose the "business" option (not personal or school options), give it a Business name (can be your name or anything) and then progress. Got confused myself at this point but once you choose the Business Option it will then let you log in with your Microsoft account (as long as that account isn't used for the business version of Microsoft365). You'll then be able to create a team etc. although the functionality of Teams is a cut down version of full Teams.

    • Allan_Clarke's avatar
      Allan_Clarke
      Iron Contributor
      Jun 03, 2020
      If you find your account is a school or business account then you either need to get admin to remove you from that school or business account or create a new Microsoft account for personal use which you can then use for Teams with other users with a personal Microsoft account. At present you cant mix the two types of account on Teams.
      • StevieG_01's avatar
        StevieG_01
        Copper Contributor
        Jun 03, 2020

        Thanks for your reply, I've never signed up for a school accojnt sonot sure why I keep getting the page!! I wouldn't know which school to ask to remove me!!Allan_Clarke 

  • StevieG_01's avatar
    StevieG_01
    Copper Contributor
    Jun 03, 2020

    StevieG_01 

     

    Hi, The log in on the app (mac) now has a different message, it now says, 'you're missing out! Ask your admin to enable Microsoft Teams'

     

    However, when I click 'sign up for free', it still says I have a school account so I'm not able to sign up.

     

    Is there any way I can change from a school account to a personal account?  How doI do it?

     

    Thanks

    Steve

     

     

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