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Trouble Joining Teams
We invited a parent to Microsoft Teams. They show up as a member. They were able to go in to the main video, but when it was time to go into breakout rooms to work one on one, they were unable to see...
- It sounds like they didn't sign-in to Teams or they were in with the wrong account. I'd recommend them opening a Teams in a browser (possibly a in-private session so it is not logged into school or anything else automatically) and signing in and seeing if the issue exists.
You could also plan breakout rooms as separate meetings instead of channels in a Teams --> that way you don't have to be a member/guest in a team and in this kind of situations it can save a lots of troubleshooting. Or if you use Teams channels for breakouts -> try to have them log into the team before the actual event to see that they can do so.
JordanDieppa Sounds like they are using different accounts (email addresses) for the two organizations.
No, he had the same email for both.