Forum Discussion
Trouble Joining Teams
- It sounds like they didn't sign-in to Teams or they were in with the wrong account. I'd recommend them opening a Teams in a browser (possibly a in-private session so it is not logged into school or anything else automatically) and signing in and seeing if the issue exists.
You could also plan breakout rooms as separate meetings instead of channels in a Teams --> that way you don't have to be a member/guest in a team and in this kind of situations it can save a lots of troubleshooting. Or if you use Teams channels for breakouts -> try to have them log into the team before the actual event to see that they can do so.
The parent was using his main email, an aol account, for both his son's middle school and our organization. The weird thing is, we could talk to him on the video chat, but when it came down to putting him in the breakout rooms, he couldn't see the side panels, or change the organization.
I tried to send an invitation to the breakout rooms, but it would not allow him to accept the invite.
Should he try using a different email?
- It sounds like they didn't sign-in to Teams or they were in with the wrong account. I'd recommend them opening a Teams in a browser (possibly a in-private session so it is not logged into school or anything else automatically) and signing in and seeing if the issue exists.
You could also plan breakout rooms as separate meetings instead of channels in a Teams --> that way you don't have to be a member/guest in a team and in this kind of situations it can save a lots of troubleshooting. Or if you use Teams channels for breakouts -> try to have them log into the team before the actual event to see that they can do so. JordanDieppa Sounds like he joined the first meeting as a guest (as it would be if you invited an external person to a meeting without adding him to the team). I would try to remove the account from your tenant and add it back again to see if that helps. I guess it could also be a caching issue if he used the browser version of Teams.
