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Transfer call to call queue
We have recently implemented Teams for telephony, we have found that users cannot transfer a call to any of our call queues we have set up. I have found that they have to dial the full number the fir...
We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.
Thanks for the help and hopefully this can help others.
Raised for investigation
Best of luck, I hope it gets picked up and fixed soon. Thanks for raising and wanting to make Teams better
Best, Chris
Steps to Transfer your one-on-one calls in Teams.
When you're in a call, select More actions Select to see more options > Transfer in your call controls.
Start typing the name of the person you want to transfer the call to and select them when they appear.
If they're in your org and using Teams or Skype for Business, turn on Ring back if there's no answer to send the call back to you if the recipient doesn't answer.
Select Transfer to complete the transfer or the dropdown arrow to choose one of the following options:
Work to transfer the call to their Teams number
Work voicemail to send it straight to their voicemail
Any other numbers (like their mobile number) they added to their account
Consult then transfer
You may want to check in with someone before you transfer a call.
When you're in a call, select More actions More options button > Consult then transfer.
Teams-consult then transfer menu screen
Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear.
Consult with them by calling or using chat.
When you're ready, hit Transfer.
This may help you,
Rachel Gomez
When you're in a call, select More actions Select to see more options > Transfer in your call controls.
Start typing the name of the person you want to transfer the call to and select them when they appear.
If they're in your org and using Teams or Skype for Business, turn on Ring back if there's no answer to send the call back to you if the recipient doesn't answer.
Select Transfer to complete the transfer or the dropdown arrow to choose one of the following options:
Work to transfer the call to their Teams number
Work voicemail to send it straight to their voicemail
Any other numbers (like their mobile number) they added to their account
Consult then transfer
You may want to check in with someone before you transfer a call.
When you're in a call, select More actions More options button > Consult then transfer.
Teams-consult then transfer menu screen
Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear.
Consult with them by calling or using chat.
When you're ready, hit Transfer.
This may help you,
Rachel Gomez
- Hi Rachel,
The issue we have is when we try to transfer a call to one of our auto attendants/call queues they do not appear in the list. Meaning we can only transfer to the AA/CQ if we know the full number to dial which defeats the point of having a searchable directory.
Thanks,
Jamie.We have resolved this ourselves by disabling our search using an Exchange address book policy setting with Teams admin>Teams Settings>Search by name.
Thanks for the help and hopefully this can help others.
- does this still work? I have done this and still have same problem
