Forum Discussion
Solved
there's some kind of new update and i can't see others' video
i opened up teams this morning for an online lesson, and when i joined the first meeting, the formatting of the peoples' icons was different. on top of that, i couldn't see others' video, and i knew ...
I resolved this issue for a colleague by re-installing the Teams client. I did not uninstall the existing installation. Installed over the top.
Regards
Hi stellamitkov
We have had success with disabling GPU hardware acceleration in the Teams settings. Right click the Teams icon in the system tray and select settings. Under General check the box next to Disable GPU hardware acceleration. Restart Teams.
Hope this helps,
Rick
Rick_Turkett Thanks. This works for me