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there's some kind of new update and i can't see others' video
i opened up teams this morning for an online lesson, and when i joined the first meeting, the formatting of the peoples' icons was different. on top of that, i couldn't see others' video, and i knew ...
I resolved this issue for a colleague by re-installing the Teams client. I did not uninstall the existing installation. Installed over the top.
Regards
Hi stellamitkov
We have had success with disabling GPU hardware acceleration in the Teams settings. Right click the Teams icon in the system tray and select settings. Under General check the box next to Disable GPU hardware acceleration. Restart Teams.
Hope this helps,
Rick
- I only see one setting under General and that is "Auto Start Teams"
- This just started happening to me in 2023. I cleared my cache, reinstalled Teams but neither worked long-term. I just got the video back by clicking the three dots at the top of screen during meeting and then choose Settings - Turn Off Incoming Video. Then go back to Settings - Turn On Incoming Video. Not sure how long this will work but this is frustrating.
- This worked for me as well. Thank you 😊
Rick_Turkett Thanks. This works for me
- Hi Rick,
We tried that to no avail, unfortunately.
Olav
