Forum Discussion
"There was a problem saving the photo. Please try again."
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution?
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
https://support.microsoft.com/en-us/office/change-your-picture-in-teams-7a711943-9248-420e-b814-c071aa8d9b9c
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the https://docs.microsoft.com/en-us/powershell/module/exchange/client-access/set-owamailboxpolicy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
125 Replies
- Similarly, profile photo can't be changed. It is centrally managed by the organisation?
- Try the link I provided above or SharePoint online like @Laura_Marthaler did above. Essentially one of the other online integrated MSFT tools.
P_Moore I tried uploading a photo as a jpg, png, gif, tried resizing the png to 100x100 pixels. Tried uploading to Teams app, and Teams online. What finally worked was uploading (the 100x100 png) to my profile in Sharepoint online.
I know the problem why it keep error. We have to use school/work email (not gmail,yahoo,etc). I've tried and has been successful change the picture and over and over again. Use : yourname@yourschool/work.ac or your office domain....it work guys.
I am not certain if this will work for everyone.
I inspected the web traffic from the teams web client and noticed it was throwing the following error: ProfilePictureUpdateForbidden
I believe my problem stemmed from having our exchange server on-premises. I had to update my profile picture by going here: https://outlook.office365.com/mail/changephoto. This allowed me to upload my profile picture. I am still waiting for my picture to sync over from exchange, will let everybody know how it goes.
Same here. Not to mention that for the first 24 hours, Microsoft Teams couldn't even connect to another cloud storage service, or allow any uploads.
My image already is on Office 365, but Teams does no such update. Neither any kind of formatting works. It's a hit and miss all around, which is a real pity, to be honest. Right now I'm going through an evaluation of Teams for a large scale upcoming project, but regardless of how cool features MS Teams has, they mean nothing without reliability.
Speaking of reliability, last night Outlook decided to stop working with servers (all accounts), taking our 3 hours of my time to fix it. Even its own "repair tool" hanged in the middle and ravaged the entire Office installation. I had to download an extra tool to clean up the epic mess and be able to reinstall Office 365 from scratch.
Do I really want something similar happening while running critical projects?
Pull your stuff together MS! I'm no stranger to other OS and systems and I've migrated entire studios in the past.
It is hard to believe something from Microsoft can have such a basic function issue, and it has been more than half year since the author posted the first post in this thread. Perhaps we should complain with 3 star rating in App Store and Play Store. I suspect they don't even look at this thread.
I've tried resizing, different formats, etc. It is broken. I suspect Microsoft is well aware and *might* fix it one day. P_Moore
- Exact same problem, tried everything. 256x356, png, from online browser and desktop app, 100x100, srgb, nada.
- I have the same problem. Whether it's a smartphone app (iOS), computer app (macOS, Windows 10) or web (Chrome macOS & Microsoft 10). Different sizes or formats didn't help either.
Sadly it is impossible to do if you have a work or a school email, as the admin can control whether you can or cannot change the profile picture.
