Forum Discussion
"There was a problem saving the photo. Please try again."
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
https://support.microsoft.com/en-us/office/change-your-picture-in-teams-7a711943-9248-420e-b814-c071aa8d9b9c
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the https://docs.microsoft.com/en-us/powershell/module/exchange/client-access/set-owamailboxpolicy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
I know the problem why it keep error. We have to use school/work email (not gmail,yahoo,etc). I've tried and has been successful change the picture and over and over again. Use : yourname@yourschool/work.ac or your office domain....it work guys.
aulizari This is not a generic solution and won't work for people who are not using school/work accounts. But also for my business account, where I am logged in with my work mail, this does not solve the problem.
I am not certain if this will work for everyone.
I inspected the web traffic from the teams web client and noticed it was throwing the following error: ProfilePictureUpdateForbidden
I believe my problem stemmed from having our exchange server on-premises. I had to update my profile picture by going here: https://outlook.office365.com/mail/changephoto. This allowed me to upload my profile picture. I am still waiting for my picture to sync over from exchange, will let everybody know how it goes.
- My new profile picture now shows up in Teams, so this worked for me.
From what I have read, if you're not using Exchange Online or updated to a certain version of OnPrem it wont work. We are on 2013 OnPrem only and it does not work.
Same problem in my organization.
I opened a ticket at Microsoft from the Office365 admin interface.
My config : Exchange 2016 On prime + Office365 business with Azure Ad connect.
Teams mode : Teams Only.
I have the old Skype for business on prime online for this moment...
We seem to be headed backwards. I've been using teams for months with a profile pic that was uploaded via delve. This morning - poof - gone. Different images, sizes, formats, even a single webcolor compliant tile won't work. I can change them all on delve, but Teams desktop and online errors. I guess I'll wait and see if it makes it from Delve to Teams by itself, but somehow I doubt it. For what it's worth we too use on prem exchange servers for managing our webmail - 2016.
