Forum Discussion
The continuous crashing of MS Teams on android
This is still a major issue. Sometimes I have meetings early when I'm dropping kids off at school and trying to use Teams is very iffy.
1st, it takes 2-3 tries in order to get into a meeting. It crashes the first time and then when I attempt the second it asks me if I want to transfer to my Android phone or add a device to the meeting in progress. Why would it being seeing another device when my Android phone is the only device I'm attempting to use? Also I've tried killing the client on my PC and that does not help with the join/transfer device prompt.
2nd, once in the meeting, if I hit unmute it is done some nervously. If I hit unmute, most of the times it will crash the app. The only reliable way is to attempt to make it into the meeting unmuted in the app which could take 2-3 tries and then use headphones that you can tap to unmute if you need to speak.
This is ridiculous and it is a Microsoft issue. There is nothing we can do on our phones to make this work. FIX IT! This is frustrating!
RWoody7289 I have the exact same issue as you on a new Motorola Razr+ 2023 with over 100GBs of free disk space. Attempted all possible fixes listed in this thread (rebooting, uninstalling, reinstalling, clearing cache, using cellular, using WiFi, etc).
I also have an iPhone 12 and Teams app is not crashing there while on the same network when I conducted the testing (but for logistic reasons that is my test phone, and I can't switch to it long term).MICROSOFT support - how can we access and provide you the necessary Teams app logs/crash dump on Android to see the cause for this? Is it possible to load an older version on the app, if so can you provide instructions?
I didn't have this problem 5-6 months ago but recently it's been getting worse and worse to a point that it's embarrassing to tell my clients and co-workers that my Teams meeting crashes. Please loop in developers and management on this right away!