Forum Discussion
Teams won't set up files
We're trying out teams as an alternative to make online meetings and files sharing easier considering everything that's going on in the world, but we can't seem to get it working. The files tab still shows the message "we can't get your files". When I try to send it as an attachement in the chat it says that it's still setting up my files. I tried creating another team but it gives the same messages (see attached pictures, names blacked out).
As I understand it usually takes a couple of minutes to set up files when creating a new teams, but it has been 48 hours since the team was created. I can't seem to find a solution online, any ideas? Is it possible that there are some issues because a lot of people are trying it out now?
- I would raise a ticket - it helps give visibility internally their end. adam deltinger and I are chasing them this end. Looks like it's the SharePoint/OneDrive side of things at the current time.
Best, Chris
16 Replies
Hi, the same problem we encountered. We created an account on behalf of the school activating Office 365 A1 for faculty then I created accounts for each teacher choosing Office 365 A1 for faculty license but when we try to send a file through OneDrive it does not work. Is Onedrive included in this package (Office 365 A1) or not? At least his icon appears in the package presentation.
Also attached the license set for each teacher and an error saying that I need a license for using Onedrive....Neither SharePoint works stuck as Onedrive with the message "We're still working on getting files setup on SharePoint / Onedrive. This should take us a few minutes ”
Hope this will be soon fixedHi ChrisHoardMVP,
It is a free account, we're just trying it out for now. With both options we should be able to access the files right? Adam also pointed out that there are more accounts with the same issues, so I think I just need to be patient a little bit longer.
Best, Bas
- Hi! There’s indeed been lots of issues this week! And many with the same issue you are describing. Give it some more time, otherwise create a ticket with Microsoft!
Adamadam deltinger Ah then I will be patient. Thanks for the quick response!
