Forum Discussion
Teams Voice - Transfer Drop (Direct Routing)
Having an issue with Teams voice where if someone calls in and the user goes to transfer the call, the call drops even before you can select the user you want to transfer to. Have also noticed that ...
As you're using Direct Routing, it's likely to be the other thing in the middle!(not you) but the SBC.
Presumably users are only having issues with PSTN capability. Peer to peer calls are OK?
Was the SBC something you configured or deployed? Or a partner?
Settings can vary depending on vendor but I would check the vendor documentation. Most of them have installation and configuration docs for Teams direct routing.
Good luck.