Forum Discussion
Teams Voice - redirecting a call queue
we have a team that no longer wishes to receive calls on their call queue- and wish all calls get diverted to another queue. what's the easiest way to redirect calls from that old extension to anoth...
Elwyn1970 I think the tidiest solution would be to remove the resource account (which has the number attached) from the original call queue and add it to the the target call queue. A queue can have multiple resource accounts and numbers associated with it.
This way you aren't redirecting, simply have two numbers feeding the same queue.