Forum Discussion

AhmedAfifi's avatar
AhmedAfifi
Copper Contributor
Mar 19, 2020

Teams video not working

There is an online lecture that always gets the max. capacity of 250 which sometimes allows me into the meeting room even when the capacity exceeds. But, the problem is that even when i get in early ...
meetings
microsoft teams
AhmedAfifi's avatar
AhmedAfifi
Copper Contributor
Mar 19, 2020

LinusCansby It's not only me but with like 2-5 more. The thing is that it used to happen but gets solved when i exit an rejoin the meeting. And yes he is sharing the document. I am using the desktop one and will try later the web one. We did ask the university but they just ignored us since the lecture gets recorded. But recently also in the same course the recordings only show the audio it is not showing the video.

BradleyNRL's avatar
BradleyNRL
Copper Contributor
Jun 12, 2020
I am using Teams on my cell phone (oneplus 7t pro mclaren on the T Mobile network). For several months, Teams was working perfectly. Now, I am having the same issue. I can hear audio and share my video; however, I can no longer view anyone's shared screen or video. When others share their video, Teams either shows their video for a fraction of second and then freezes on a still image or shows a completely gray screen. When people share their screen, I see a completely gray image. In terms of bandwidth, I am using a 5G connection and am able to seamlessly use similar features (ie: view others' video and shared screen) on other platforms (ie: WhatsApp, Bluejeans, Hangouts, and Zoom). Please help me with trouble shooting this issue.
  • ChrisW603's avatar
    ChrisW603
    Copper Contributor
    Jun 17, 2020

    BradleyNRL I am also having this problem on my mac. Worked perfectly until about 10 days OK. Now I cannot get incoming vide or sharing. Starts fine and cuts out 20 sec or so into a call.

    • GaryLosAngeles's avatar
      GaryLosAngeles
      Copper Contributor
      Jul 16, 2020

      ChrisW603 One of my users is having the exact same issue on their laptop using an external camera.  She tried onboard camera as well and Teams still did not work.  Other video conferencing software such as Zoom works fine.  We uninstalled the software and re-installed, and it still did not work.  Pretty sure it was one of Microsoft's famous updates that is causing this issue.

    • Santosh_Kasula's avatar
      Santosh_Kasula
      Copper Contributor
      Jul 01, 2020

      ChrisW603 I also have this problem on my Mac. It used work fine, but since last month I have been seeing this issue sporadically.