Forum Discussion
TEAMS video freezing at the start of video call
Hi,
I have a user on Windows 10 who has TEAMS installed through Office 365. The moment he starts video call through TEAMS then his video freezes. Whereas he can see the video of the user on the other end. This has only started to arise 2 weeks ago. Prior to that it was working fine. Any assistance on this will be greatly appreciated. At the start of the video call, the user gets an error "Video isn't working. We couldn't use your webcam for video".
Looking forward to an early resolution of the issue.
Thanks,
Vik.
Hi,
I get this too. And in my case for it to work I have to switch to another video source feed. It is essentially the one web cam but it only seems to work with one of the many web cam software programs I have, which is probably the cause.
So you can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps?
I know you shouldn't have to but if this rings true I think basically it is not coping in situations that multiple camera software is installed.
I have Logitech Capture software, XSplit Cam software, Logitech Web cam and Surface built in web cam.
The only way it works for me is by way of XSplit Cam, even though that is ultimately using the Logitech Camera.
I am going to reset my Windows installation soon just to see if that puts me back to an expected working state on the camera front and then install the software one by one to see at what point it breaks.
Thanks
Henry
Getting the same issues too. Several of my work colleagues are getting this happening. Sometimes the only way to fix is to rapidly turn the camera on and off several times.
Updated all the windows drivers from the manufacturer and running the latest Teams version.
Wondered if others are on VPN when this happens or not?
StuartC1971
We don't use VPN and some of our users have this issue. We run the latest drivers and Teams version.Video works for approx 2 seconds and freezes.
We tried disabling GPU in Teams settings. Tried the REGEDIT in the Windows Media Foundation key. Clearing all of the Teams caches seems to work for a week or 2, but it will return. Is there a way for MS to fix this? THis issue does not happen when they use Cisco webex or Zoom.
We discovered that our issue is somehow caused by Teams.
We tried everything: new drivers for all hardwarecompnents. regkeys, disabled GPU accelleration etc etc. But the ONLY thing that DOES work is closing Teams.exe and delete all folders from %appdata%\microsoft\teams.In my oppinion MS should investigate soon whats causing this and update! Maybe it's a combination with some kind of webcam driver because ALL our new HP X360 ENVY notebooks have this issue.
Hi,
I get this too. And in my case for it to work I have to switch to another video source feed. It is essentially the one web cam but it only seems to work with one of the many web cam software programs I have, which is probably the cause.
So you can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps?
I know you shouldn't have to but if this rings true I think basically it is not coping in situations that multiple camera software is installed.
I have Logitech Capture software, XSplit Cam software, Logitech Web cam and Surface built in web cam.
The only way it works for me is by way of XSplit Cam, even though that is ultimately using the Logitech Camera.
I am going to reset my Windows installation soon just to see if that puts me back to an expected working state on the camera front and then install the software one by one to see at what point it breaks.
Thanks
HenryHi Henry,
where i be able to make the change:
"So he can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps "
Kindly update me accordingly..
Vikram Romana
In a meet now can you see the camera option to the right of turning video on or off. If present, this is what will allow you to change between different sources.For a call it will look something like this in the bottom right hand corner:
Thanks
Henry
