Forum Discussion
TEAMS video freezing at the start of video call
Hi,
I get this too. And in my case for it to work I have to switch to another video source feed. It is essentially the one web cam but it only seems to work with one of the many web cam software programs I have, which is probably the cause.
So you can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps?
I know you shouldn't have to but if this rings true I think basically it is not coping in situations that multiple camera software is installed.
I have Logitech Capture software, XSplit Cam software, Logitech Web cam and Surface built in web cam.
The only way it works for me is by way of XSplit Cam, even though that is ultimately using the Logitech Camera.
I am going to reset my Windows installation soon just to see if that puts me back to an expected working state on the camera front and then install the software one by one to see at what point it breaks.
Thanks
Henry
Getting the same issues too. Several of my work colleagues are getting this happening. Sometimes the only way to fix is to rapidly turn the camera on and off several times.
Updated all the windows drivers from the manufacturer and running the latest Teams version.
Wondered if others are on VPN when this happens or not?
StuartC1971
We don't use VPN and some of our users have this issue. We run the latest drivers and Teams version.
Video works for approx 2 seconds and freezes.
We tried disabling GPU in Teams settings. Tried the REGEDIT in the Windows Media Foundation key. Clearing all of the Teams caches seems to work for a week or 2, but it will return. Is there a way for MS to fix this? THis issue does not happen when they use Cisco webex or Zoom.
We discovered that our issue is somehow caused by Teams.
We tried everything: new drivers for all hardwarecompnents. regkeys, disabled GPU accelleration etc etc. But the ONLY thing that DOES work is closing Teams.exe and delete all folders from %appdata%\microsoft\teams.In my oppinion MS should investigate soon whats causing this and update! Maybe it's a combination with some kind of webcam driver because ALL our new HP X360 ENVY notebooks have this issue.
The only thing that resolved the specific issue of the Camera working for a split second and then freezing was to uninstall, so not just uninstall drivers or update drivers, but uninstall the device and let it detect again. I also removed all other references to Cameras. This was done via Device Manager.
If it was the same as what I had, it was not just Teams, but any Windows app making using of the camera. So if you launch the Camera app and switch to video in Windows 10 you will see the same thing, so not just Teams specific.
Thanks
Henry
I tried this with device manager but it does not help. In the previous version it wasn;t that bad anymore but with 1.3.00.21759 a lot more users are reporting this issue. Drives me nuts.
The Camera app does NOT have this issue at our notebooks.