Forum Discussion

Mark Allford's avatar
Mark Allford
Copper Contributor
Jun 30, 2020
Solved

Teams video - Other users video not showing - macOS

I'm having a very odd issue with Teams on macOS (10.15.5).   After a few video calls with colleagues which work fine, video stops working in the large window.  If I minimise the window by clicking...
microsoft teams
User Interface
  • Laurie Pottmeyer's avatar
    Laurie Pottmeyer
    Jul 01, 2020

    Mark Allford - Hi Mark, if you are able to report a problem by clicking on the lower left hand side of the Teams client (looks like a question mark), we'll be notified of the issue.  If you'd like to troubleshoot, you can go to answers.microsoft.com and they'll have a look at your logs to see what might be the problem.  That behavior is certainly not normal.  

Simon_Handley's avatar
Simon_Handley
Copper Contributor
Mar 05, 2021

Mark Allford 

 

March 5th, 2021

 

Still no one has found an answer?  2500+ views and no solution?

 

I had to post for the first time because of this.

 

Macbook Pro 2015 with Big Sur 11.0.1 did the exact same thing after functioning normally since teams came out.

 

One on one calls were fine, add a user, and the videos would swap to just the avatars as many have indicated.  I do not know how or why this changed.

 

Solution:

1) Uninstalled teams completely

2) Download new teams

3) Installed again

 

Did a two person call, all fine, added a third?  Just perfect.

 

Hopefully this can help some of you who have been ignored and can't find a solution to this issue.

 

All the best, together we are stronger, divided we fall.  Share the love!