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Mark Allford's avatar
Mark Allford
Copper Contributor
Jun 30, 2020
Solved

Teams video - Other users video not showing - macOS

I'm having a very odd issue with Teams on macOS (10.15.5).   After a few video calls with colleagues which work fine, video stops working in the large window.  If I minimise the window by clicking...
microsoft teams
User Interface
  • Laurie Pottmeyer's avatar
    Laurie Pottmeyer
    Jul 01, 2020

    Mark Allford - Hi Mark, if you are able to report a problem by clicking on the lower left hand side of the Teams client (looks like a question mark), we'll be notified of the issue.  If you'd like to troubleshoot, you can go to answers.microsoft.com and they'll have a look at your logs to see what might be the problem.  That behavior is certainly not normal.  

TrueVideo's avatar
TrueVideo
Copper Contributor
Jul 09, 2020

Mark Allford I have the exact same issue and it's been going on for months now. Several users from my company have the same issue and are very frustrated. We're ready to drop Teams because no resolution has come to us. Our IT department is working with Microsoft.

 

For the time being I gave up and I am using different apps.

Marco1187's avatar
Marco1187
Copper Contributor
Mar 04, 2021

TrueVideo 

 

Hi, I noticed exactly the same problems on my Mac. On Windows everything runs without problems. Does anyone already have a solution for the problem?

  • JLAndrade's avatar
    JLAndrade
    Copper Contributor
    Mar 05, 2021
    I no longer have that problem. It's working flawlessly.
  • PaulMayers's avatar
    PaulMayers
    Copper Contributor
    Mar 04, 2021
    I am also struggling with some video tiles not showing. Sometimes up to 15 minutes then randomly comes back. 30 people on the call and randomly some video not showing.