Forum Discussion

Copper Contributor

Jun 30, 2020

Solved

Teams video - Other users video not showing - macOS

I'm having a very odd issue with Teams on macOS (10.15.5). After a few video calls with colleagues which work fine, video stops working in the large window. If I minimise the window by clicking...

microsoft teams

User Interface

Laurie Pottmeyer
Jul 01, 2020
Mark Allford - Hi Mark, if you are able to report a problem by clicking on the lower left hand side of the Teams client (looks like a question mark), we'll be notified of the issue. If you'd like to troubleshoot, you can go to answers.microsoft.com and they'll have a look at your logs to see what might be the problem. That behavior is certainly not normal.

Mark Allford

Copper Contributor

Jul 10, 2020

TrueVideo for me, it's not about dropping Teams all together, as the benefits of the other features it has far outweighs not being able to see someone periodically.

I've tried disabling hardware acceleration as well, but to no avail.

JLAndrade

Copper Contributor

Jul 15, 2020

Mark Allford dropping Teams is temporary until Microsft solves the bug. Not seeing the other person on a video conferencing tool outweighs all other functionality. We have been testing on all kinds of Macs and we're also having similar problems on PCs. Just in the past week, 277 users reported the same issue in my company.

JBoett
Copper Contributor
Nov 17, 2020
Still no solution on this?

I still have the same problem on my MacBook Pro Late 2013.
- JLAndrade
  Copper Contributor
  Mar 05, 2021
  AN Alert just popped regarding this subject. This has been solved for months now. JBoett
  - Simon_Handley
    Copper Contributor
    Mar 05, 2021
    There is no solution on this page, where did you find a solution? Or did it just work itself out?