Forum Discussion
Mark Allford
Jun 30, 2020Copper Contributor
Teams video - Other users video not showing - macOS
I'm having a very odd issue with Teams on macOS (10.15.5). After a few video calls with colleagues which work fine, video stops working in the large window. If I minimise the window by clicking...
- Jul 01, 2020
Mark Allford - Hi Mark, if you are able to report a problem by clicking on the lower left hand side of the Teams client (looks like a question mark), we'll be notified of the issue. If you'd like to troubleshoot, you can go to answers.microsoft.com and they'll have a look at your logs to see what might be the problem. That behavior is certainly not normal.
ErikvBueren
Jul 09, 2020Copper Contributor
I have exactly the same issue..
- When I initiate a direct call, video is not showing in big screen (exactly it is showing in the small screen when minimize)
- When I receive a direct call, video is working fine (both in small en big screen)
- When I start a ad hoc meeting first and invite other attendee(s), video is working fine (both in small en big screen)
- When I join an existing meeting, video is working fine (both in small en big screen)
Do you found a solution in the meantime?
Thx! Regards,
Erik
Mark Allford
Jul 09, 2020Copper Contributor
ErikvBueren Afraid not. Still, the same issue, although, I'm on an iMac (late 2013) and the issue doesn't happen on my MacBook (late 2019).