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BJW
Brass Contributor
Dec 15, 2022

Teams update to 1.5.00.33362 - will not launch or crashes

Teams updated version 1.5.00.33362 will not launch correctly when users have special characters in their display name.  App crashes, or prompts for a sign in which will not be successful. 

 

A similar issue was seen back in Feb 2022 when Microsoft rolled out Teams version 1.5.00.2164.  The same root cause was identified, special characters in the display name.  Teams version 1.5.00.2164 bug - Microsoft Q&A

 

A support case is open with Microsoft, though please do raise your own cases with them to ensure they pick up this issue.  Mobile and web versions of teams remain unaffected by this latest bug. 

 

Clearing teams folders in %appdata%\Microsoft\Teams and restarting teams may provides some relief for a short period of time.  

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