Forum Discussion
Teams toast not resolving contact details
Same issue for us. Was working fine up until a week or two ago. Must be on Microsoft's end.
"Thanks for the email. There were no issues identified in the logs. However, we were able to replicate the issue and seems to be a bug. We are involving the Product teams and as soon as I have an update from them"
Hopefully resolved soon for us and others
- Hi Nick, thank you for making the ticket and for the update!! You the man (especially for working today ^^).
We tried the delegate workaround but it didn't work for us 😭. Hopefully Microsoft will fix this issue soon.Hmm. Well with a possible four months delay we're going to have to implement our crappy (and expensive) workaround. Assuming it all works, I'll check off against the notes I put in above and make sure nothing was missed. Not sure why it would work for us and not yourself. If I find anything I'll update.
Reading back through I see that I did miss that the "user" created to bounce calls through will need a teams license, I had a spare E3 license so gave them that and made sure teams was active in the licensing > apps section in office 365. Hopefully in your test setup you did that anyway but just at a glance I can see I missed that bit out.
From Microsoft:
Thanks for your patience. Product team has identified it as a bug and confirmed that the fix will be released in Q1 - 2022 with the other fixes.
So could be another four months. 😞