Forum Discussion
Teams toast not resolving contact details
Ok, contacts are created in each staffs mailbox contact directory. Correctly formatted for external clients telephone number. They sync into teams correctly and show in calls > contacts. Seemingly no...
Update - Have support ticket opened with Microsoft (for 9 days now with no result).
If its on a small scale and you don't mind paying for another phone system license and calling plan we created a crappy workaround:
1. Create a new user and assign them the phone system license and calling plan. Assign a phone number in teams admin. Chose user name that is very similar to call queue name
2. Adjust the teams auto attendant to go not to a call queue but to the user created in (1)
3. Login to teams as the user, add staff members as delegates and set account to call all delegates for 60 seconds
Now when call comes in it goes to the user then dials other staff. When that happens the contact resolves (the toast prompt displays "Transfered by xxxxxxxxxxxx'). Where xxxxxxxx is the name of the account in (1) - hence the reason for choosing a similar name to call queue.
Far from ideal but did at least get calls resolving on our main auto attendant pick (we don't have a complex AA or large staff numbers, I appreciate others will be in a different situation).
I suspect there's something screwy going on with the call queues, maybe not passing numbers correctly in E164 format. Incidentally if we try setting a call queue to direct to voicemail we get an error message that the region is set incorrectly (which it absolutely is not)
If its on a small scale and you don't mind paying for another phone system license and calling plan we created a crappy workaround:
1. Create a new user and assign them the phone system license and calling plan. Assign a phone number in teams admin. Chose user name that is very similar to call queue name
2. Adjust the teams auto attendant to go not to a call queue but to the user created in (1)
3. Login to teams as the user, add staff members as delegates and set account to call all delegates for 60 seconds
Now when call comes in it goes to the user then dials other staff. When that happens the contact resolves (the toast prompt displays "Transfered by xxxxxxxxxxxx'). Where xxxxxxxx is the name of the account in (1) - hence the reason for choosing a similar name to call queue.
Far from ideal but did at least get calls resolving on our main auto attendant pick (we don't have a complex AA or large staff numbers, I appreciate others will be in a different situation).
I suspect there's something screwy going on with the call queues, maybe not passing numbers correctly in E164 format. Incidentally if we try setting a call queue to direct to voicemail we get an error message that the region is set incorrectly (which it absolutely is not)
