Forum Discussion
Teams toast not resolving contact details
Ok, contacts are created in each staffs mailbox contact directory. Correctly formatted for external clients telephone number. They sync into teams correctly and show in calls > contacts. Seemingly no...
Same issue for us. Was working fine up until a week or two ago. Must be on Microsoft's end.
- After assorted testing and logs from teams, our support ticket got the following back today.
"Thanks for the email. There were no issues identified in the logs. However, we were able to replicate the issue and seems to be a bug. We are involving the Product teams and as soon as I have an update from them"
Hopefully resolved soon for us and others- Hi Nick, thank you for making the ticket and for the update!! You the man (especially for working today ^^).
We tried the delegate workaround but it didn't work for us ğŸ˜. Hopefully Microsoft will fix this issue soon.Hmm. Well with a possible four months delay we're going to have to implement our crappy (and expensive) workaround. Assuming it all works, I'll check off against the notes I put in above and make sure nothing was missed. Not sure why it would work for us and not yourself. If I find anything I'll update.
Reading back through I see that I did miss that the "user" created to bounce calls through will need a teams license, I had a spare E3 license so gave them that and made sure teams was active in the licensing > apps section in office 365. Hopefully in your test setup you did that anyway but just at a glance I can see I missed that bit out.