Forum Discussion
Teams switching back to old version on mac
Hi, I'm on Mac Mojave 10.14.5. Since Teams released the new version with an updated logo, etc a while back, it's been regularly failing back to an older instance of the product. Here's how it goes:
- I get a grey banner telling me to install the latest update
- I install; it goes smoothly and the new instance opens
- About three days later, Teams crashes
- When I re-open it, it's the old instance again. I have to re-install the new one.
This is a pain in and of itself, but it's a much greater pain that I can't video chat on the old instance, so I have to re-install. Occasionally this crashing happens right before a meeting, which is a huge waste of my and my teammates' time.
8 Replies
- I would start by uninstalling Teams - clear all Teams cache folders located here:
Users/<username>/Library/Application Support/Microsoft/Teams
And then do a re-install
AdamAre there additional steps I can try? I followed the suggestions here and it did not help. I went even further and search and removed all references to Teams on the computer.
The version it keeps reverting to is 1.2.00.6957. I have installed both 1.3.00.33671 and 1.4.00.4971.
I ran `sudo find / -type d -name "*Teams*" -print 2>/dev/null` from Terminal and ended up removing the following directories:
rm -rf /Applications/Microsoft Teams.app rm -rf ~/Library/Application Support/Teams rm -rf ~/Library/Application Support/Microsoft/Teams rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Teams rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper\ \(Renderer\) rm -rf ~/Library/Logs/Microsoft Teams rm -rf ~/Library/Logs/Microsoft Teams\ Helper rm -rf ~/Library/Logs/Microsoft Teams\ Helper\ \(Renderer\)The next morning it had reverted back to version 1.2.00.6957. This pattern continues every day.
adam deltinger Great, thanks Adam. Tried that. I'll post here if the problem persists.
