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Markus_95's avatar
Markus_95
Brass Contributor
Oct 11, 2022

Teams SIP-Gateway Unified Presence

Hello together,    we are using Microsoft Teams Phone System as one of our calling solutions, however we are also making use of a DECT infrastructure that is connected to Teams via our SBC.  Due...
Calling
User Interface
Thorsten Pickhan's avatar
Thorsten Pickhan
MVP
Oct 21, 2022

Hi Markus_95 ,

if you have a 3PIP device, you could check if it has the same strange presence behavior when connecting over SIP Gateway.

If the IP desk phone has the same problems, I would assume it is a backend issue in your tenant or a network issue.

 

Best regards,

Thorsten

 

Markus_95's avatar
Markus_95
Brass Contributor
Oct 24, 2022
Good morning Thorsten,
thanks for the reply.

Thats a good idea, I have a 3PIP device here in the office, so I will give it a try.

Greets,
Markus
  • Markus_95's avatar
    Markus_95
    Brass Contributor
    Oct 24, 2022
    Hi,
    short update on this. I have just tried it with our VVX 600 device, however the issue is still the same.
    Calling is working fine, but the presence is not updating.
    I have already created a support case at Microsoft, as I assume that there is an issue in the backend.
    But I will try to setup a phone at home to make sure, that the company firewall is not doing any kind of magic, however I would assume, that the MC backend should process the presence changes when the call is answered.

    Greets,
    Markus
    • Markus_95's avatar
      Markus_95
      Brass Contributor
      Oct 26, 2022

      Good morning Thorsten Pickhan,
      I have tested it with the DECT base station connected to a default home network, however the issue still persists. 

      Could you do me a favor an check the system status on your Poly Rove B4 Base station?
      Based on this blog: https://dmunified.com/2022/08/10/register-a-poly-rove-dect-handset-directly-to-microsoft-teams/
      The Base station shows a SP1 Service Status for Teams: 

      In my environment I do not see any SP Service Status.
      Do you have listed them in your environment?


      Thanks!


      Greets,
      Markus

       

      • JanRo465's avatar
        JanRo465
        Copper Contributor
        Nov 07, 2022
        Hello Markus

        We are also using a few Poly Rove devices and experience a similar issue.
        The presence status of a common area phone user account shows 'offline' when configured on these DECT devices.
        The calling fuctionalities are working fine though. When using the phone, the presence status changes to 'busy'. But as soon as the call ends, the status goes back to 'offline'.
        The 'offline' status is an issue when the CAP user is assigned to a Call Queue with 'Presence-based routing' enabled.
        We are still looking for a way to fix this status issue.
        We've already contacted Poly support, but they say we have to contact Microsoft because Microsoft has certified their product.
        So now we are waiting on Microsoft's feedback.
        It would be greate if there was an option to configure a permanent presence state for CAP users...

        I'll keep you posted when we have more news.

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