Forum Discussion
Teams SIP Gateway connected phones and voicemails
We have a strange issue. A Teams user got a new SIP device that is successfully integrated via SIP Gateway. If a caller leaves a message, it will appear as a voicemail in Outlook, all Teams apps and ...
I also reached out for the Microsoft support. The suggested solution is to reactivate the voice mail of the user account via powershell, even if the voice mail setting was already enabled.
The powershell command is
Set-CsOnlineVoicemailUserSettings -Identity sip:email address removed for privacy reasons -VoicemailEnabled $true
The powershell command is
Set-CsOnlineVoicemailUserSettings -Identity sip:email address removed for privacy reasons -VoicemailEnabled $true
Hi - We have encountered a similar issue recently. Did you get a resolve from Microsoft support on this?
Hi Paul,
as already mentioned in my last post. You need to re-enable voice mail via the powershell command above.