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BenRooke's avatar
BenRooke
Brass Contributor
Jan 23, 2020

Teams Rooms sign in issue with Skype for Business

Hi All.     We have installed a Teams Meeting Room using a Crestron system and all seems ok other than the S4B sign in.    All licenses seem to be in place but the accounts are on prem so i am wo...
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yankeedoodlegandy's avatar
yankeedoodlegandy
Brass Contributor
Jan 28, 2020

BenRooke 
Unsure if this will  be the same scenario, but I can share a scenario we had with a good number of our Flex (and Slice) Rooms. We were upgrading rooms en masse and the installer had pre-logged in the accounts all prepped and ready, off site. We had a few out of the box issues and delivery delays, so then logged in some of these devices with different accounts on site.
These then would sign into Teams, but not Skype. After tweaking and sorting through the DNS entries etc we still 2 Slices and 8 Flex Rooms with this issue - so we tried a full factory reset of the HP Slice and the issue was resolved. However, a factory reset of a Crestron Flex is likely to cause more issues than it fixes, so we were in contact with Crestron (via our vendor) and they actually attended onsite with an image to reset to, we applied this image on all 8 rooms and the issue was resolved.

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