Forum Discussion
Teams Room System (formerly SRSv2) does not recognize externally hosted Teams meeting
I can also confirm this fix has worked.
We added teams.microsoft.com to safelinks ignore rewrite list and adjusted the mailbox settings as recommended in step 3 of this microsoft article: https://docs.microsoft.com/en-us/microsoftteams/rooms/with-office-365
After 30 mins we were able to forward external meeting requests to our Logitech Tap unit (SRS) and the join button was present.
We have experienced the same kind of problems at a customer and found earlier this year that forwarding of meetings are working from Outlook Web Access, but not from Outlook on the computer. The Outlook version at this time was 1908 build 11929.20708. After upgrading to Outlook version 2004 build 12730.20520 the problem was fixed.
The problem has now however reappeared on Outlook version 2008 build 13127.20638. Forwarding of meetings by use of Outlook Web Access is still working Ok. Seems like the problem is related to the Outlook version on the computer.
Detailed walkthrough of the problem is described here:
https://skotheimsvik.blogspot.com/2020/05/teams-room-system-does-not-recognize.html
- I have been in touch with the head of product (partner director) Microsoft Teams Devices at Microsoft, mr. Ilya Bukshteyn. He told me they had pretty extensive code for SfB meetings to follow links and figure them out, but for Teams apparently they only implemented string matching. They are looking at this now. Hopefully a fix will be available pretty soon.