Forum Discussion

bchristian915's avatar
bchristian915
Copper Contributor
Aug 22, 2019

Teams Room System (formerly SRSv2) does not recognize externally hosted Teams meeting

Hi All,   At times, we receive Teams meeting invites from people outside of our organization and we would like use our MS Teams Room System (formerly Logitech SmartDock Skype Room System v2) to joi...
meetings
microsoft teams
MADrouin's avatar
MADrouin
Copper Contributor
Mar 18, 2020

Mark Taylor  Hi Mark, just to let you know Microsoft is escalading the issue to level 2 support. I will let you know our findings...

Dan Hansen's avatar
Dan Hansen
Copper Contributor
Apr 03, 2020

MADrouin just joining the conversation here, with the same issue on a Logitech TAP system.

Internal invites can be forwarded, but external invites that are forwarded gives the 3 dots...

 

Looking forward to hear the finding from lvl2!

  • MADrouin's avatar
    MADrouin
    Copper Contributor
    Apr 15, 2020

    Dan Hansen Hi all, Microsoft ended up running a fix in the background in regards to safelinks. We couldn't get a straight answer to what they actually did, but I would suggest to open a ticket with Microsoft and reference the same issue that we had.

     

    I would also reference our ticket # 19036011, hoping they might give someone else a complete answer.

     

    I believe the main challenge on our side was basically just trying to understand their explanation.

    • Mark Taylor's avatar
      Mark Taylor
      Copper Contributor
      Apr 15, 2020

      MADrouin 

       

      Thanks everyone for the feedback and tips.

       

      We already have all these settings in place (and have for a couple of months), still not working for us.

       

      We will have to go with the ticket option, would be nicer if Microsoft just published something definitive about something so core to Teams.

       

      Thanks again

      Mark.

       

      • Dan Hansen's avatar
        Dan Hansen
        Copper Contributor
        Apr 15, 2020

        Mark Taylor 

         

        I just made the following changes here, which seems to have resolved the issue on our Logitech TAP for Teams setup:

         

        - Under Safe Links settings, added teams.microsoft.com URL to not be rewritten

        - The Delete Comments under get-Calendarprocessing is $false (has been the whole time)

         

        We will now test more on all our Teams room setups, I'll post back here if we find other things...

         

  • Thomas_Baklund's avatar
    Thomas_Baklund
    Copper Contributor
    Apr 14, 2020

    Dan Hansen i think we solved this. We removed "internal safelinks" and the meetings startet showing as teams meetings again!

     

    Found it in exchange admin center - Advanced treaths.

    • Mark Taylor's avatar
      Mark Taylor
      Copper Contributor
      Apr 14, 2020

      Thomas_Baklund Hi

       

      I can see why that may impact it, but we have setting turned off, and these are external invites being forwarded internally, so the external email would have already been subject to the safe link rewrite before it is forwarded?

       

      Is there a workaround here I am missing?

       

      Thanks

      Mark.

       

       

       

      • Thomas_Baklund's avatar
        Thomas_Baklund
        Copper Contributor
        Apr 14, 2020

        Mark Taylor Not in our case, incoming links looks fine, but when we sent around they where turned into safelinks and when we kept the cursor on it the link was "eu.safelinke...." When we turned it of, the link switched to "teams.microsoft...." We did a lot in the process so it might be combined with something else, but this looked like the fix.

Resources