Forum Discussion
Teams Room System (formerly SRSv2) does not recognize externally hosted Teams meeting
Hi All, At times, we receive Teams meeting invites from people outside of our organization and we would like use our MS Teams Room System (formerly Logitech SmartDock Skype Room System v2) to joi...
Mark Taylor Hi Mark,
we opened a ticket last Friday. I'm hoping that they can help us with the issue.
We have also found that if you forward the meeting internally, the join button appears. We can reproduce the issue only when the meeting if forwarded to the room when the meeting is created from an external contact.
Marc-André
MADrouin Hi Marc-André
Thank you very much for the update, I was debating doing the same thing myself.
I will hold fire for a little while to see if you get an answer.
If you dont then perhaps we will try a case as well.
Many thanks for your help!
Mark.
Mark Taylor Hi Mark, just to let you know Microsoft is escalading the issue to level 2 support. I will let you know our findings...
MADrouin just joining the conversation here, with the same issue on a Logitech TAP system.
Internal invites can be forwarded, but external invites that are forwarded gives the 3 dots...
Looking forward to hear the finding from lvl2!
Dan Hansen Hi all, Microsoft ended up running a fix in the background in regards to safelinks. We couldn't get a straight answer to what they actually did, but I would suggest to open a ticket with Microsoft and reference the same issue that we had.
I would also reference our ticket # 19036011, hoping they might give someone else a complete answer.
I believe the main challenge on our side was basically just trying to understand their explanation.
MADrouin Hey... thank you very much for the update. Much appreciated! Fingers crossed.
