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JeremyC42's avatar
JeremyC42
Copper Contributor
Jul 04, 2022

Teams puts caller on hold when Windows displays a notification

I have a user whose team client puts the caller on hold every time his computer (Windows 10) displays a notification (New email, ...). This is the case even when he uses Teams on his smartphone; if his computer receives a notification, the call gets put on hold.

 

I've checked the notification settings, tried office repair with no avail. What can I check next?

 

microsoft teams
  • amyobrien's avatar
    amyobrien
    May 09, 2023

    ArniSmit 

    Hi there!

     

    I think I've solved this issue.. well, at least I did for my colleague!

    We have Jabra Evolve 75 headsets with the same issue.

     

    1. Ensure USB dongle is connected to your PC.

    2. Go to Bluetooth settings on your PC.

    3. Under Audio, 'Disconnect' and 'Remove' the Jabra Bluetooth connection with the HEADSET ICON (Note: USB-Connected Dongles have the SPEAKER icon, leave that one alone. My dongle is named Jabra Link 380) 

    4. Open Sound Settings on your PC, set 'Output' and 'Input' device to Jabra Link 380.

    5. Open Teams > Settings > Devices - select the Jabra Link 380 as the 'Speaker' and 'Microphone'.

    6. Either use Teams built in audio tester or jump on a test call with a colleague to confirm all is working!

     

    I would highly recommend that you only use the USB dongle and headset together for calls on a PC and not connect your PC with the addiditonal Bluetooth function (found by pushing the power button away from the 'off' side).

     

    The reason for these issues is when you're on a Teams call and receive a windows notification, the call is on the 'Dongle channel' and the notification is trying to make sound through the 'Bluetooth Channel'. This can be compared to when you're playing music through a Bluetooth speaker and you get a phone call, the music stops and the call may come out the phone instead.

     

    Hope this helps!!

    Amy

  • MartinBa833's avatar
    MartinBa833
    Copper Contributor
    Nov 30, 2023
    I had/have a similar Problem with my Jabra Evolve 2 65 Flex:
    I have the Ev2 connected to my computer AND to my phone via Bluetooth.
    Teams works totally fine.
    Whenever a Windows Notification pops up, my *phone* will put the current call On Hold.

    After fiddling around, I found that while the headset is connected, my Windows 10 will display 3 Audio Devices:
    * Headphones (Me J.Ev2 65 Flex Hands-Free) << was default
    * Headphones (Me J.Ev2 65 Flex Stereo)
    * Loudspeaker (Synaptics Audio)

    The hands-free option was the default and exhibited this problem.
    When I simply switch the audio device to flex-stereo, the Notification do no longer interrupt an active call on the phone.
    The normal audio is still routed through the headset and teams also works.

    So it seems this is a "feature" of the audio device.

    I hope this is helpful to someone. #xkcd979
  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Jul 08, 2022

    JeremyC42 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    Get support | Microsoft Docs

    https://support.serviceshub.microsoft.com/supportforbusiness/create

  • ratheeshchandra0181's avatar
    ratheeshchandra0181
    Copper Contributor
    Aug 18, 2022
    Hi Jeremy, did you find any solution to this issue. Am facing the same and its frustrating, hope some one can help.
  • MarEri's avatar
    MarEri
    Copper Contributor
    Nov 30, 2022
    In the Teams settings, there is a "Appearance and Sound" / Notification style - just tried to change that from "Teams built-in" to "Windows". Lets see how that works
    • rsenna74's avatar
      rsenna74
      Copper Contributor
      Feb 27, 2023

      MarEri 

      In my case it looks like it was the opposite: I have set the notification style to "Windows", and after some random update Teams started to put me On-Hold for any notifications... Your comment made me remember that. I changed it back to "Teams build-in" and now I don't experience the On-Hold issue anymore. \o/

      EDIT: Premature celebration. Issue still happens, only less frequently. It's *very* annoying. 

      • OnkelOnken's avatar
        OnkelOnken
        Copper Contributor
        Feb 28, 2023

        rsenna74 

        Do you use a jabra headset on that PC? We have the same issue when the user is calling with Evolve 65.

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