Teams puts caller on hold when Windows displays a notification

ArniSmit 

Hi there!

I think I've solved this issue.. well, at least I did for my colleague!

We have Jabra Evolve 75 headsets with the same issue.

1. Ensure USB dongle is connected to your PC.

2. Go to Bluetooth settings on your PC.

3. Under Audio, 'Disconnect' and 'Remove' the Jabra Bluetooth connection with the HEADSET ICON (Note: USB-Connected Dongles have the SPEAKER icon, leave that one alone. My dongle is named Jabra Link 380) 

4. Open Sound Settings on your PC, set 'Output' and 'Input' device to Jabra Link 380.

5. Open Teams > Settings > Devices - select the Jabra Link 380 as the 'Speaker' and 'Microphone'.

6. Either use Teams built in audio tester or jump on a test call with a colleague to confirm all is working!

I would highly recommend that you only use the USB dongle and headset together for calls on a PC and not connect your PC with the addiditonal Bluetooth function (found by pushing the power button away from the 'off' side).

The reason for these issues is when you're on a Teams call and receive a windows notification, the call is on the 'Dongle channel' and the notification is trying to make sound through the 'Bluetooth Channel'. This can be compared to when you're playing music through a Bluetooth speaker and you get a phone call, the music stops and the call may come out the phone instead.

Hope this helps!!

Amy