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DougAtBHB's avatar
DougAtBHB
Copper Contributor
Dec 04, 2023

Teams presence showing "in a call" when not

I have a strange issue where Teams shows that I am "In a call" when I'm not. I've tried the "clear the Teams cache" suggestion, but that didn't make a difference. The presence is the same whether I'm on web Teams or desktop Teams. When I hover over my name in the chat window it shows "In a call - Free until 4:30 PM"

 

When I use the "Reset Status" option, it eventually goes back to "In a call".

 

I'm wondering if this is because I have full access (delegated permission) on conference room resources where there are meetings at that time. Could this possibly be the reason I am being shown as "In a call" even though my calendar is free at that time?

microsoft teams
presence status
    • Doug Horton's avatar
      Doug Horton
      Copper Contributor
      Mar 13, 2024
      We had Microsoft support assist with this and they got it fixed temporarily. It worked for a couple of weeks and then the problem came back this week.
      • TomasAS's avatar
        TomasAS
        Copper Contributor
        Mar 14, 2025

        I replied to DougAtBHB in another thread, but I might as well copy-paste the same reply here.

        The issue might not be Teams at all, but another app set up to synchronize the Teams status. For me, it was Talkdesk, and as soon as I disabled the status sync in Talkdesk, the problem disappeared.

    • DougAtBHB's avatar
      DougAtBHB
      Copper Contributor
      Dec 05, 2023

      Thank you for your response. Yes, I have tried the "Reset Status" option. It eventually resets back to "In a call".

      • AndresGorzelany's avatar
        AndresGorzelany
        MVP
        Dec 05, 2023
        "In a meeting" is an Outlook calendar state and "In a call" is a Teams app state, so this is coming from Teams
        Are you sure you aren't logged in to another endpoint?

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