Forum Discussion
Teams presence showing "in a call" when not
I have a strange issue where Teams shows that I am "In a call" when I'm not. I've tried the "clear the Teams cache" suggestion, but that didn't make a difference. The presence is the same whether I'm on web Teams or desktop Teams. When I hover over my name in the chat window it shows "In a call - Free until 4:30 PM"
When I use the "Reset Status" option, it eventually goes back to "In a call".
I'm wondering if this is because I have full access (delegated permission) on conference room resources where there are meetings at that time. Could this possibly be the reason I am being shown as "In a call" even though my calendar is free at that time?
- Hello,
Did you try the "Reset Status" option?Thank you for your response. Yes, I have tried the "Reset Status" option. It eventually resets back to "In a call".
- "In a meeting" is an Outlook calendar state and "In a call" is a Teams app state, so this is coming from Teams
Are you sure you aren't logged in to another endpoint?
- Did you manage to get it fixed DougAtBHB?
- We had Microsoft support assist with this and they got it fixed temporarily. It worked for a couple of weeks and then the problem came back this week.
