Forum Discussion

Copper Contributor

Dec 04, 2023

Teams presence showing "in a call" when not

I have a strange issue where Teams shows that I am "In a call" when I'm not. I've tried the "clear the Teams cache" suggestion, but that didn't make a difference. The presence is the same whether I'm...

microsoft teams

presence status

vishalgogia

Copper Contributor

Mar 13, 2024

Did you manage to get it fixed DougAtBHB?

Doug Horton

Copper Contributor

Mar 13, 2024

We had Microsoft support assist with this and they got it fixed temporarily. It worked for a couple of weeks and then the problem came back this week.

TomasAS
Copper Contributor
Mar 14, 2025
I replied to DougAtBHB in another thread, but I might as well copy-paste the same reply here.

The issue might not be Teams at all, but another app set up to synchronize the Teams status. For me, it was Talkdesk, and as soon as I disabled the status sync in Talkdesk, the problem disappeared.