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Teams Phone System
Going to be going down the Teams Phone system route soon, although we have a call centre software for our main customers, we have an internal helpdesk of 5 users and I wanted to know if Teams Phone system would be a better option for the small 5 person team. Would the 5 person team be able to see each other in Teams as far as who was 'available' for a call and who was 'at lunch', or 'in a call'. Or will just just see the usual Teams presence states.
Thanks
- Hi GaryS123
Currently, only the presence state. There isn't anything native in terms of a call wallboard where you could monitor who is on the call, how long for, their presence state - like a call centre
You would need to look at a third party solution - there are ones out there who do this within a direct routing scenario. Something like this
https://anywhere365.io/real-time-wallboard/
Hope that helps to make a decision. In terms of whether something like this is coming natively to Teams. Haven't heard about it, but there is a uservoice open here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39462031-real-time-call-center-wallboard
So vote if it is something you would like to see
Hope that answers your question
Best, Chris
GaryS123 Commschoice has a native Teams Calling Contact Centre solution that might be of help.
- Hi GaryS123
Currently, only the presence state. There isn't anything native in terms of a call wallboard where you could monitor who is on the call, how long for, their presence state - like a call centre
You would need to look at a third party solution - there are ones out there who do this within a direct routing scenario. Something like this
https://anywhere365.io/real-time-wallboard/
Hope that helps to make a decision. In terms of whether something like this is coming natively to Teams. Haven't heard about it, but there is a uservoice open here
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39462031-real-time-call-center-wallboard
So vote if it is something you would like to see
Hope that answers your question
Best, ChrisChrisHoardMVP Thanks for the info, we do have software already but just wanted to see if we could simplify one of the teams using it. I'll take a look at the uservoice.
Thanks
