Teams Phone System

Hi GaryS123

Currently, only the presence state. There isn't anything native in terms of a call wallboard where you could monitor who is on the call, how long for, their presence state - like a call centre

You would need to look at a third party solution - there are ones out there who do this within a direct routing scenario. Something like this

https://anywhere365.io/real-time-wallboard/

Hope that helps to make a decision. In terms of whether something like this is coming natively to Teams. Haven't heard about it, but there is a uservoice open here

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39462031-real-time-call-center-wallboard

So vote if it is something you would like to see

Hope that answers your question

Best, Chris