Forum Discussion

vikramh24288's avatar
vikramh24288
Copper Contributor
Sep 02, 2025

Teams Phone Mobile - Compliance Recording

Hello,

 

I am working on building a compliance recording feature on Teams Phone Mobile. I have a specific scenario where I would like to get inputs from the community.

 

Scenario:

Enterprise customer has Teams Phone Mobile solution from the Operator with compliance recording enabled.

If for any reason, Microsoft Teams is down the operator has built a capability at network level that the users can continue to do regular mobile calls.

 

Questions:

  1. Considering, that the compliance recording is enabled for the Teams Phone Mobile user. Now, since Teams is down the recording bot won’t join the call, but the call still connects without being recorded. This would be a violation. Is this understanding, correct?
  2. If the understanding is correct, can this be controlled within the Teams security group policies, or the operator will have to control it at network level i.e. if Teams is down any call does not connect?
No RepliesBe the first to reply

Resources