Forum Discussion
Teams Outlook contacts
Hi, we recently moved everyone to Teams but noticed that the Contacts under the 'Calls' tab is not syncing correctly to Outlook, from what I can tell, they are coming from the users mobile phone contacts after they installed Teams. We tested by adding a contact in Outlook but don't see it in Teams, which is a big issue!
Also, the Calls - History, is that just the users call history? The call groups? The delegates? How does it work?
Any ideas?
8 Replies
- The sync probably takes a bit due to Teams cache, but the Contacts tab is a direct pull from your Exchange contacts. The ordering isn't the same as in your Outlook contacts so it might look different, but they are the same contacts if you look for each the ordering is just off.
Call History is any call that rings your client or you place from your client. Not 100% sure on delegate actions.I disagree. Those contacts are indeed stored within the user's mailbox, but they are not the same set of contacts exposed in the Outlook client. In fact they seems to be stored in some of the non-IPM folders, which are transparent to Outlook and other clients.
As an example, on my company's user account I have zero Outlook contacts, yet under Teams -> Calls -> Contacts I have added few just for testing purposes. The good news is that this is going to change soon(ish), as the contacts experience in Teams is finally getting a much needed overhaul.
VasilMichev - Can you elaborate a little bit on your statement that the Calls section is soon to be updated? The more I get into the Outlook Contacts to Teams Contacts interaction, the more confused I become. I have a whole lists of practical questions to write up, but if this section is going to be a complete rewrite then there's not much point is doing so. Is there any official comment or blog post or road map item that you can refer to. I searched the road map, but I don't see anything related to this update. Thanks.
Thanks, but it absolutely seems like the contacts are coming from the cell phone contacts and not Outlook....when i search for contacts in Teams that we know are in outlook nothing comes up.
