Forum Discussion
Teams on macOS only shows a blank white screen
jlubberger Try the utility at office-reset.com and do a "Factory Reset" of Teams. It is the best option I know of for addressing unusual issues with Office apps. I make the reset packages offered at that site available to my entire fleet in Jamf Self Service and I probably run that reset on Teams on my own computer 2-3x a year.
finlay I tried your solution with a Factory Reset with office-reset.com and I'm at least getting now a new window where it says that Microsoft Teams is loading. But now it is stuck on this 😞
finlaySame for me as with ghostrider98, unfortunately: Using that tool (which looks quite promising, I must say), I got to the point where I was asked for my credentials to log in, but after that, I got stuck at the splash screen / loading banner. A "second round" of resetting also didn't help.
Edit: After a long time, the loading screen disappears and I get the same blank window as described in the original post.
jlubberger If you right-click on the teams icon that is in the dock you can also open the loading banner (or at least it is for me like that) and the blank window is unfortunately still there..
- Any luck with this issue? I have the same issue. Just wondering if you made any progress.
Cheers,
Liam.liamf91Not really: A newer Version of Teams eventually solved the issue for me (I don't know which version it was specifically, it was some weeks after I posted the original question), so I still don't know the cause or a workaround for this strange error.
Brilliant. Thanks. Teams on a Mac is a nightmare. This reset worked without any other measures being necessary.
