Forum Discussion
Teams not loading in Chrome or Edge
Hello! Since a week ago my Teams stopped loading in Chrome or Edge, it only works in Firefox. I have tried all the things I found in forums: 1. Chrome is up to date 2. Cookies are enabled 3. ...
Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
That's a great finding 🙂
Please mark as a best response, as it might help people looking for the solutions.
Cheers !!
Please mark as a best response, as it might help people looking for the solutions.
Cheers !!
Surya_Pammi a note - after hitting this problem with two different websites in both Edge and Chrome, I found this post and sure enough disabling BitDefender worked.
For weeks before, I had also been having trouble logging in to the Azure Portal (it would simply hang on the loading page, even in incognito mode). Having seen this post I tried disabling Bitdefender and sure enough I can log in again.
I thought it might be of interest as it clearly affects more than one Microsoft product.
They are hard to find, but there are examples of people having the same problem on stack overflow.
- Good to hear that you were able to resolve by disabling BitDefender.
