Forum Discussion
Teams Mobile App - Camera Zoom
While using teams during a call the other day (Android teams app -> Desktop App) the user on the other end was zoomed in (I basically could see his forehead in detail). He reported that on his screen the image displayed was the full camera view.
I tested this out on another call - I made the call from my iOS teams app to someone on a desktop app and they noticed the same issue. I could see what the camera was seeing in corner - and it was fine. But on their screen I was zoomed in to the upper portion of my camera. There is no obvious settings that change this that I can see. Unsure what is causing it either. Any ideas out there?
I'll try and set up a call phone to phone and post screenshots.
Djcarr and Russell Moir
This is the solution. The person on the PC has to click the right mouse button on the screen of the meeting and select fit to frame and this solves the problem. So the people with the mobile Teams app doesn't have to do anything to make that clear.
28 Replies
This is happening in my organisation as well! So annoying, especially as the caller's video snapshot looks normal to them. Hopefully microsoft sort this ASAP as I much prefer to do these from my phone then laptop.
Russell Moir We are seeing this same issue with all of our phones using the Teams mobile app. It appears to be zooming in FAR too much. In comparison, the regular camera on the phone (ours are iPhones) do not exhibit this issue.
It appears to be a problem that is specific to the Teams mobile app only. It is super annoying and makes users look horrible since the other users basically only see someone's forehead.
Meanwhile, the preview video showing on the person's mobile looks "normal" so the user who is having the problem doesn't really know it at all.
Russell MoirHey folks!
For what it's worth, I recently figured out that turning your phone horizontal fixes this issue. The landscape version shows a more true-to-life picture than the crazy zoom of portrait mode. Would still like to have control over the vertical video, but landscape worked great!
Casey675 when i do this, if the person on the other side of the teams call is on a computer, then i am sideways.
Thanks for this, mighty helpful as I certainly prefer being mobile. Now I know what's happening I can turn my phone landscape. Technically I wonder why this is happening.
Having the same issue. I rather be able to use my phone's camera, then have to get out my laptop for every video chat I have.
Russell Moir I don't have a suggestion, but actually experienced this same problem with my mobile app. So I'm just here to second your problem!
