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Russell Moir's avatar
Russell Moir
Brass Contributor
Apr 09, 2020
Solved

Teams Mobile App - Camera Zoom

While using teams during a call the other day (Android teams app -> Desktop App) the user on the other end was zoomed in (I basically could see his forehead in detail).  He reported that on his scree...
microsoft teams
  • VSan86's avatar
    VSan86
    Mar 11, 2021

    Djcarr and Russell Moir 

    This is the solution. The person on the PC has to click the right mouse button on the screen of the meeting and select fit to frame and this solves the problem. So the people with the mobile Teams app doesn't have to do anything to make that clear.

jamesbl's avatar
jamesbl
Copper Contributor
Apr 30, 2020

Russell Moir We are seeing this same issue with all of our phones using the Teams mobile app.  It appears to be zooming in FAR too much.  In comparison, the regular camera on the phone (ours are iPhones) do not exhibit this issue.

 

It appears to be a problem that is specific to the Teams mobile app only.  It is super annoying and makes users look horrible since the other users basically only see someone's forehead.

 

Meanwhile, the preview video showing on the person's mobile looks "normal" so the user who is having the problem doesn't really know it at all.

 

JayGee10's avatar
JayGee10
Copper Contributor
Jun 19, 2020

I'm using the Team app on my laptop with Windows 10. 

I'm having this exact same issue but only with people I call from one specific organisation; everyone else I call is fine. jamesbl 

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