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OLM_Dan's avatar
OLM_Dan
Brass Contributor
Jun 13, 2025
Solved

Teams missing GIF option in messaging

This morning we noticed the GIF option in Teams messaging is missing org wide. Desktop and Web client. Old messages that were sent with a GIF display as a link now instead of the image Our...
messaging
microsoft teams
Teams channel
User Interface
  • OLM_Dan's avatar
    OLM_Dan
    Jun 13, 2025

    Looks like Microsoft is working on fixing it.

     

    Users are unable to use Gifs in the Microsoft Teams chats
    ID: TM1093863
    Issue type: Advisory     

    Status
    Service Degradation    

    Impacted services
    Microsoft Teams    

    Details
    Title: Users are unable to use Gifs in the Microsoft Teams chats

    User impact: Users are unable to use Gifs in the Microsoft Teams chats.

    More info: Issue impacts all Microsoft Teams clients including web Microsoft Teams, Microsoft Teams desktop client, and Microsoft Teams mobile.

    Current status: We've identified a recent service update which is potentially related and we're analyzing this change further to determine our next steps towards mitigation.

    Scope of impact: Your organization is affected by this event, and any user attempting to use Gifs in the Microsoft Teams chats is impacted.

    Next update by: Friday, June 13, 2025, at 9:30 PM UTC

Ahmed_Masoud97's avatar
Ahmed_Masoud97
Steel Contributor
Sep 07, 2026

It is not service incident we need to check the following:

config.office.com → Customization → Policy Management → search "optional connected" → "Allow the use of additional optional connected experiences in Office." The warning about the similarly-named "Allow the use of connected experiences in Office" being a different, broader setting is also correct and a genuine common mix-up.

Or via the legacy tenant-wide toggle at admin.microsoft.com → Settings → Org settings → Services → "User consent for connected experiences" / OCE settings. If you only fix it in Cloud Policy but a GPO or the legacy org setting is still disabling it, it'll override and you'll see no change. Check all three before concluding propagation is just slow.

Also check the Teams messaging policy: confirm GiphyState is actually Enabled via Get-CsTeamsMessagingPolicy rather than trusting the admin center UI, since UI/backend mismatches do happen.