Forum Discussion
Teams missing GIF option in messaging
- Jun 13, 2025
Looks like Microsoft is working on fixing it.
Users are unable to use Gifs in the Microsoft Teams chats
ID: TM1093863
Issue type: AdvisoryStatus
Service DegradationImpacted services
Microsoft TeamsDetails
Title: Users are unable to use Gifs in the Microsoft Teams chatsUser impact: Users are unable to use Gifs in the Microsoft Teams chats.
More info: Issue impacts all Microsoft Teams clients including web Microsoft Teams, Microsoft Teams desktop client, and Microsoft Teams mobile.
Current status: We've identified a recent service update which is potentially related and we're analyzing this change further to determine our next steps towards mitigation.
Scope of impact: Your organization is affected by this event, and any user attempting to use Gifs in the Microsoft Teams chats is impacted.
Next update by: Friday, June 13, 2025, at 9:30 PM UTC
My organization is also impacted. Any updates on a fix?
- Joshua TepperJun 17, 2025Copper Contributor
They changed where this is controlled. It is no longer good enough to enable it in Teams. You must enable it in Cloud Policy as well.
Use Cloud Policy service to configure the OCE policy across your organization. As the preferred and primary method for managing access to OCE features, Cloud Policy ensures your configurations are consistently applied. Since it takes precedence over legacy OCE administrator controls, prioritizing Cloud Policy helps guarantee that your intended settings are enforced to meet organizational requirements. Below are the basic steps for creating a policy configuration.
- Sign in to the https://config.office.com/. If you're using the admin center for the first time, review the terms. Then, select Accept.
- Under Customization, select Policy Management.
- On the Policy configurations page, select Create.
- On the Start with the basics page, enter a name (required) and a description (optional), then select Next.
- On the Choose the scope page, determine whether the policy configuration applies to all users, specific groups, or to users who anonymously access documents using Office for the web.
- If the policy configuration applies to specific groups, you can now add multiple groups to a single policy configuration for more flexible targeting. To add groups, select Add Groups and choose the relevant groups. Adding multiple groups to a single policy configuration allows for the same group to be included in multiple policy configurations, facilitating a more streamlined and efficient policy management process.
- After making your selection, choose Next.
- On the Configure Settings page, select the “Allow the use of additional optional connected experiences in Office” policy. In the Configuration Setting dropdown, select either enabled or disabled.
- After making your selections, select Next to review your selections. Then select Create to create the policy configuration.
- TheGreekJun 17, 2025Copper Contributor
It seems to be working. I chose the wrong policy. I set the “Allow the use of additional optional connected experiences in Office” instead of the “Allow the use of connected experiences in Office”
- TheGreekJun 17, 2025Copper Contributor
Correction... Seems I picked “Allow the use of connected experiences in Office” instead of “Allow the use of additional optional connected experiences in Office”. I logged off/on and my Gifs are back!